Delivery & returns

Returns

Whether you purchase in store or online, we hope you love your purchase but if you aren't happy for any reason, please get in touch within 14 days of purchase with proof of purchase.

For full price items, a full refund or exchange will be issued providing items are unused and in the same condition in which they were sold (tags still attached and in original packaging).

Sale items are non-refundable but a credit note will be issued or an exchange made to the same value.  If the exchange item is to be posted the additional postage cost will be charged.

You are welcome to drop in to our shop in Bath or return by post - The River Mouse, 2 Pierrepont Place, Bath, BA1 1JX. 

Please note, postage charges are non-refundable and returns by post should be sent at your own cost. It is advised that returns are posted using a track and sign option. 

Delivery

We are happy to offer a free Click & Collect option - just select this option at checkout. For Click & Collect orders you will receive an email confirming your purchase is ready to collect from our shop - please check our opening hours, and collect your purchase within 10 days.

All other items are despatched the next working day for a flat rate of £4.95, via Royal Mail Tracked 48.  Please allow at least three working days for delivery.

Please note that, while every item will be packaged with utmost care, your order will likely be sent in recycled packaging to avoid needless waste. Thank you for your understanding.